naceph Terms & Conditions

In these Terms and Conditions, the following terms shall have the meanings ascribed to them below:

• "naceph," "we," "us," or "our" refers to the company operating the naceph platform and website accessible at naceph.bet, a PAGCOR-licensed entity operating in the Republic of the Philippines.
• "Platform" refers to the naceph website (naceph.bet), mobile-optimized site, progressive web application, and all associated games, services, and features made available to registered players.
• "Player," "you," or "your" refers to any individual who accesses, registers on, or uses the naceph Platform.
• "Account" refers to the registered user account created by a Player on the naceph Platform, including the associated wallet balance, bet history, bonus credits, and personal profile.
• "Bonus" refers to any promotional credit, free bet, free spins, cashback offer, or other incentive awarded by naceph to a Player, subject to specific wagering requirements and terms.
• "KYC" refers to the Know Your Customer identity verification process required by naceph and Philippine anti-money laundering regulations before a Player may withdraw funds.
• "PAGCOR" refers to the Philippine Amusement and Gaming Corporation, the national regulatory body that licenses and oversees gaming operators in the Philippines.
• "Prohibited Jurisdiction" refers to any country, territory, or region where access to online gambling platforms is restricted or prohibited under applicable local law.
• "Real Money Play" refers to any gameplay funded by actual deposited funds or withdrawable winnings, as distinguished from play using non-withdrawable bonus credits.
• "Terms" refers to these Terms and Conditions in their entirety, as amended from time to time by naceph.

By accessing naceph.bet, creating an Account, or using any feature of the Platform, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions in full. These Terms constitute a binding legal agreement between you and naceph.

If you do not agree with any provision of these Terms, you must immediately cease using the Platform and close your Account. Continued use of the Platform following any update to these Terms constitutes your acceptance of the revised Terms.

naceph reserves the right to require players to re-affirm their acceptance of these Terms at any time, including following a material amendment. Access to the Platform may be suspended pending re-confirmation where required.

To register and maintain a naceph Account, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age, which is the minimum legal age for participation in casino-style gambling activities in the Philippines as prescribed by PAGCOR regulations.
• You must be a natural person (not a corporation, trust, or other legal entity) registering on your own behalf.
• You must not be a resident of, or accessing the Platform from, a Prohibited Jurisdiction where online gambling is restricted or prohibited under applicable local law.
• You must not be a current employee, contractor, director, or officer of naceph, or an immediate family member of such an individual.
• You must not have been previously excluded, banned, or suspended from the naceph Platform for violation of these Terms.
• You must be legally capable of entering into a binding contract under the laws of the Republic of the Philippines.

naceph employs electronic age verification methods as part of the KYC process. Players who cannot provide satisfactory proof of age will not be permitted to make deposits, place bets, or withdraw funds.

Each eligible individual may register only one (1) naceph Account. The creation of duplicate, multiple, or linked accounts by the same individual — regardless of the device, IP address, or payment method used — is a material breach of these Terms.

During registration, you are required to provide accurate, complete, and current information, including your full legal name, date of birth, residential address in the Philippines, and a valid email address. You are responsible for keeping your account information up to date.

• You must keep your username and password confidential at all times. naceph will not be held responsible for losses arising from unauthorized access caused by your failure to secure your login credentials.
• You must notify naceph immediately at [email protected] if you suspect unauthorized access to your Account.
• You may not transfer, sell, or assign your Account to any third party.
• naceph reserves the right to refuse registration or close any Account at its sole discretion, without obligation to provide reasons.

Players are responsible for all activity conducted through their Account, whether authorized by them or not, until naceph is formally notified of suspected unauthorized access and appropriate security measures are applied.

In compliance with Republic Act No. 9160 (the Anti-Money Laundering Act of 2001, as amended) and PAGCOR's licensing requirements, naceph is obligated to verify the identity of all registered players before processing withdrawals and at other points during the player lifecycle.

naceph may require you to submit the following documents as part of the KYC process:

• Government-issued photo identification (e.g., Philippine passport, UMID, SSS ID, PhilHealth ID, driver's license, or voter's ID)
• Proof of residential address (e.g., utility bill, bank statement, or barangay certificate dated within the last three months)
• Proof of payment method ownership (e.g., screenshot of GCash account showing registered name, or bank statement showing account holder name)
• Selfie with government-issued ID, as requested

naceph aims to complete KYC verification within one (1) to three (3) business days of receiving all required documents. Withdrawal requests will be placed on hold until KYC is successfully completed. naceph reserves the right to request additional documentation at any time.

naceph accepts deposits in Philippine Peso (₱) through the following payment methods: GCash, Maya (PayMaya), GrabPay, QR Ph, InstaPay, PesoNet, BPI, BDO, Metrobank, and 7-Eleven CLiQQ. Available payment methods may vary and are subject to change.

• All deposits must originate from a payment method registered in the name of the Account holder. naceph does not accept deposits from third-party accounts.
• Minimum deposit amounts vary by payment method and are displayed at the point of transaction on the naceph Platform.
• Deposits are credited to your naceph wallet in Philippine Peso. No currency conversion is applied for peso-denominated deposits.
• naceph does not charge fees on deposits; however, your payment provider may apply their own service charges.
• naceph reserves the right to reverse a deposit if it is associated with fraudulent activity, a disputed transaction, or a payment method not registered to the Account holder.

By making a deposit, you confirm that the funds are from a lawful source and that you are not using the Platform to launder money or engage in any transaction prohibited under Philippine law.

Players may request withdrawal of withdrawable funds from their naceph wallet subject to the following conditions:

• KYC verification must be successfully completed before the first withdrawal is processed.
• Withdrawals are processed only to verified payment methods registered to the Account holder. naceph does not process withdrawals to third-party accounts under any circumstances.
• Withdrawals are processed in Philippine Peso only.
• naceph targets same-day processing for withdrawal requests submitted before 5:00 PM Philippine Standard Time on business days. Requests submitted after this time or on weekends and public holidays will be processed on the next available business day.
• naceph reserves the right to apply standard processing windows of up to three (3) business days for large withdrawals or those requiring additional verification.
• Minimum and maximum withdrawal limits are displayed on the withdrawal page of the Platform and are subject to change.
• naceph may withhold or delay a withdrawal pending investigation if there is a reasonable suspicion of fraud, bonus abuse, or violation of these Terms.

naceph offers various bonuses and promotions to eligible players from time to time, including welcome bonuses, reload bonuses, free spins, cashback offers, and special event promotions. All bonuses are subject to the following general conditions, in addition to any specific terms stated in the individual promotion:

• Bonuses are available to eligible players only. naceph reserves the right to determine eligibility at its sole discretion and to withdraw a bonus offer at any time prior to it being claimed.
• All bonus funds are subject to wagering requirements that must be completed before any associated winnings may be withdrawn. Wagering requirements, eligible games, minimum odds, and time limits are specified in the applicable promotion terms.
• Only one bonus may be active at a time unless otherwise specified in the promotion terms.
• Bonuses may not be combined unless expressly stated.
• naceph reserves the right to reclaim any bonus and associated winnings if it determines that a player has attempted to abuse the bonus system, including through matched betting, arbitrage strategies, or use of multiple accounts.
• naceph's decision on any bonus-related dispute is final, subject to the player's right to escalate the matter to PAGCOR.

naceph is not obligated to offer any bonus or promotion to any player, and the availability of promotional offers may vary based on account status, location, or other factors at naceph's discretion.

All games available on the naceph Platform are subject to individual game rules displayed within the game interface, as well as the following general gameplay conditions:

• All casino games use certified Random Number Generator (RNG) technology audited by independent testing laboratories to ensure fair and unpredictable outcomes.
• Live casino games are subject to the rules of the live game studio providing the content, in addition to these Terms.
• Sports betting markets are subject to naceph's Sports Betting Rules, which govern settlement of bets, void conditions, and disputes.
• In the event of a technical error, system failure, or game malfunction during a gaming session, naceph reserves the right to void the affected round or bet and refund the relevant stake. naceph is not liable for any losses arising from technical malfunctions beyond its reasonable control.
• Bets that have been confirmed and accepted by the Platform are binding. naceph will not cancel or reverse confirmed bets except in circumstances expressly provided for in these Terms or the applicable game rules.
• naceph reserves the right to void any bet or game outcome where it has reasonable grounds to believe that the integrity of the outcome has been compromised, including through collusion, cheating software, or exploitation of a system error.

The following conduct is strictly prohibited on the naceph Platform. Engaging in any prohibited conduct may result in immediate Account suspension, forfeiture of balances, and referral to the appropriate authorities:

• Registering more than one Account, whether personally or through a third party.
• Providing false, inaccurate, or misleading information during registration or the KYC process.
• Depositing funds obtained through illegal, fraudulent, or unauthorized means.
• Using the Platform for any form of money laundering or financing of prohibited activities.
• Using automated software, bots, scripts, or artificial intelligence tools to place bets, manipulate game outcomes, or exploit system vulnerabilities.
• Engaging in collusion with other players or with Platform employees to gain an unfair advantage.
• Exploiting software bugs, errors, or loopholes in the Platform to gain financial advantage. Any winnings derived from such exploitation will be voided.
• Harassing, threatening, or abusing naceph staff or other players through any communication channel.
• Allowing minors (under 21 years of age) to access or use your Account.
• Accessing the Platform from a Prohibited Jurisdiction while misrepresenting your location through the use of VPNs or proxy services.

naceph is committed to promoting responsible gambling and takes player welfare seriously. naceph provides the following tools to all registered players to support responsible gaming:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits on their Account at any time via the account settings panel.
• Session Time Limits: Players may configure session time reminders that alert them when a specified duration of continuous play has been reached.
• Cooling-Off Period: Players may request a temporary cooling-off period (minimum 24 hours, maximum 6 weeks) during which their Account will be restricted from real money play.
• Self-Exclusion: Players may request permanent self-exclusion from naceph at any time by contacting support. Self-exclusion requests are irreversible for a minimum period of six (6) months.
• Reality Check Notifications: Players may enable periodic on-screen notifications showing their net session win/loss and time elapsed.

If you believe your gambling is causing harm to yourself or others, naceph strongly encourages you to make use of these tools and to seek assistance. Players experiencing problem gambling may seek support through PAGCOR's responsible gaming resources and relevant Philippine mental health and counselling services.

naceph will never market to players who have self-excluded or who have set voluntary limits that indicate distress. naceph's responsible gaming program is reviewed and audited as part of its PAGCOR compliance obligations.

naceph reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Failure to complete KYC verification within required timeframes.
• Reasonable suspicion of fraud, money laundering, or prohibited conduct.
• Regulatory direction from PAGCOR or a competent Philippine authority.
• Account inactivity for a continuous period of twelve (12) months or more.
• A Player's voluntary request to close their Account.

Upon closure of an Account for reasons other than a breach of these Terms, naceph will return any withdrawable balance to the player via the verified payment method on file, less any applicable deductions as prescribed by PAGCOR guidelines.

Where an Account is closed due to a breach of these Terms, naceph reserves the right to forfeit some or all of the Account balance, subject to its legal obligations and the nature of the breach.

Players wishing to voluntarily close their Account should contact naceph's customer support team. Voluntary closure requests will be processed within five (5) business days.

To the fullest extent permitted by applicable Philippine law, naceph's total liability to any Player in connection with the Platform — whether arising in contract, tort, negligence, breach of statutory duty, or otherwise — shall not exceed the total amount deposited by that Player in the twelve (12) months preceding the event giving rise to the claim.

naceph shall not be liable for:

• Any indirect, incidental, special, or consequential loss, including loss of profits, loss of data, or loss of opportunity, howsoever caused.
• Losses arising from delays, errors, or failures caused by factors outside naceph's reasonable control, including but not limited to internet service disruptions, payment processor outages, force majeure events, or regulatory actions.
• Losses resulting from a Player's failure to maintain the confidentiality of their Account credentials.
• Losses arising from a Player's access to or use of the Platform in a jurisdiction where online gambling is prohibited.
• Any game outcome or bet settlement that is the result of certified RNG processes operating correctly and as intended.

Nothing in these Terms limits naceph's liability for fraud, willful misconduct, or any liability that cannot be excluded under Philippine law.

naceph collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference, and in compliance with Republic Act No. 10173 (the Data Privacy Act of 2012) and its implementing rules and regulations.

By creating an Account, you consent to naceph's collection and processing of your personal data as described in the Privacy Policy, including for purposes of account administration, KYC verification, fraud prevention, regulatory compliance, and — where you have provided your consent — marketing communications.

naceph does not sell personal data to third parties. Personal data is shared only with service providers, payment processors, and regulatory bodies where necessary for the operation of the Platform and compliance with Philippine law.

Players have rights regarding their personal data under the Data Privacy Act of 2012, including the right to access, correct, and in certain circumstances request deletion of their data. These rights may be exercised by contacting naceph's Data Protection Officer at [email protected].

All content on the naceph Platform — including but not limited to the naceph name, logo, branding, website design, software, graphics, game content, text, and documentation — is the intellectual property of naceph or its licensors and is protected by applicable Philippine and international intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal entertainment purposes. This licence does not include any right to:

• Copy, reproduce, or redistribute any Platform content without naceph's prior written consent.
• Reverse engineer, decompile, or attempt to extract the source code of any Platform software.
• Use naceph's trademarks or branding in any manner that implies endorsement or affiliation without express written permission.
• Create derivative works based on naceph's intellectual property.

Unauthorized use of naceph's intellectual property may result in civil and criminal liability under Philippine law. naceph actively enforces its intellectual property rights.

naceph reserves the right to amend, update, or replace these Terms and Conditions at any time. Material changes to these Terms will be communicated to Players via email notification to the registered email address on file and/or via a prominent notice on the Platform at least seven (7) calendar days before the amended Terms take effect, unless a shorter notice period is required by applicable law or regulatory direction.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with the amended Terms, you must cease using the Platform and may request Account closure in accordance with Section 12.

The version date of these Terms is displayed at the top of this page. Players are encouraged to review these Terms periodically to stay informed of any changes. naceph maintains an archive of previous Terms versions, which may be requested from customer support.

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law principles.

In the event of a dispute arising out of or in connection with these Terms or the use of the naceph Platform, Players are encouraged to first contact naceph's customer support team to seek informal resolution. naceph aims to respond to all formal complaints within five (5) business days.

If a dispute cannot be resolved informally, Players may escalate the matter to PAGCOR through its established complaints and dispute resolution procedures, as naceph operates under PAGCOR's regulatory framework.

Any unresolved dispute that cannot be settled through PAGCOR's dispute resolution process shall be subject to the exclusive jurisdiction of the competent courts of the Republic of the Philippines.

If you have any questions, concerns, or requests relating to these Terms and Conditions, please contact the naceph support team. All written correspondence regarding legal matters, KYC, data privacy, and formal complaints should be directed to:

For regulatory matters, players may also contact PAGCOR directly through its official Philippine government channels. naceph is committed to cooperating fully with PAGCOR and other competent Philippine authorities in all regulatory matters.

These Terms and Conditions were last reviewed and updated on January 1, 2026. naceph encourages all Players to retain a copy of these Terms for their records.